Returns & Delivery

RETURNS

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Please contact us at Portercapetown@gmail.com should you need to return/exchange an item.

Once the return is initiated, you will need to print four copies of the waybill emailed to you and hand it over to the courier with the package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@portercapetown.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at portercapetown@gmail.com and send your item to Porter Luxury Carriers, 187 Voortrekker Road, Maitland, Cape Town, 7405.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to Porter Luxury Carriers, 187 Voortrekker Road, Maitland, Cape Town, 7405.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.